HP 27er Display Random Black Screen

Posted: November 28, 2016 in Hardware
Tags: , , , ,

hp27erI recently replacing my aging monitor setup at the office with a few HP 27er monitor displays. I run these on a MSI Gaming 3 motherboard running Windows 10 Pro. They look amazing, but unless they are functional they are worthless right?

I noticed what seemed to be random flickering to a black screen for a second. After a process of elimination it seemed it was a specific power brick, likely not supplying enough voltage/amps. I even got HP to send me a new power brick (that was a nightmare).

However today broke that theory. I then was able to reproduce the issue by scrolling through Facebook quickly using the scroll wheel on my mouse. I then installed the specific drivers from the HP site, which still didn’t fix the issue.

After some further research I found the issue lied in Google Chrome’s Hardware Acceleration feature. This appears to happen to a number of HP displays such as the 27xw as well.

To resolve my issue I took these steps:

  1. Open Google Chrome
  2. Click the three circle dots in the upper-right
  3. Click settings
  4. Click “Show advanced settings”
  5. Turn off System > “Use hardware acceleration when available”

Now while scrolling through Facebook quickly the issue is no longer reproducible.

Not sure if this is a Chrome issue, video card issue or monitor issue, but I wish HP would figure out a fix with Google.

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