I recently replacing my aging monitor setup at the office with a few HP 27er monitor displays. I run these on a MSI Gaming 3 motherboard running Windows 10 Pro. They look amazing, but unless they are functional they are worthless right?
I noticed what seemed to be random flickering to a black screen for a second. After a process of elimination it seemed it was a specific power brick, likely not supplying enough voltage/amps. I even got HP to send me a new power brick (that was a nightmare).
However today broke that theory. I then was able to reproduce the issue by scrolling through Facebook quickly using the scroll wheel on my mouse. I then installed the specific drivers from the HP site, which still didn’t fix the issue.
After some further research I found the issue lied in Google Chrome’s Hardware Acceleration feature. This appears to happen to a number of HP displays such as the 27xw as well.
To resolve my issue I took these steps:
- Open Google Chrome
- Click the three circle dots in the upper-right
- Click settings
- Click “Show advanced settings”
- Turn off System > “Use hardware acceleration when available”
Now while scrolling through Facebook quickly the issue is no longer reproducible.
Not sure if this is a Chrome issue, video card issue or monitor issue, but I wish HP would figure out a fix with Google.